Operations | Monitoring | ITSM | DevOps | Cloud

ilert’s engineering team has developed an open Model Context Protocol (MCP) server that enables AI assistants to securely interact with your alerting and incident management workflows, from determining who is on call to creating incidents. In this article, we provide a simple explanation of MCP, outline the reasons behind our investment in it, describe the high-level architecture, and explain how to connect Claude, Cursor, and other MCP clients to ilert today.

Call flows let you design voice workflows with nodes like “Audio message,” “Support hours,” “Voicemail,” “Route call,” and much more. The ilert Terraform provider now includes a ilert_call_flow resource so you can version and promote these flows across environments. This blog post offers an overview of managing call flows in Terraform, detailing the benefits and key scenarios.

We’re excited to announce that ilert now offers a native integration with Livewatch, unlocking seamless incident escalation from monitoring to response. Starting today, all alerts generated by Livewatch can be automatically ingested, grouped, escalated, and managed from within ilert – closing the loop between detection and resolution.