The idea of applying artificial intelligence and machine learning to more rapidly and accurately resolve IT incidents and manage alerts has been gaining steam in the past year. While AIOps, as it’s frequently called, has spawned an entirely new market of startups, many enterprise IT leaders are playing a cautious hand so far – and for good reason. There are risks, though. If an AIOps tool goes wrong out of the gates, IT and executive trust diminishes.

DEJ's The Roadmap to Becoming a Top Performing Organization in Managing IT Operations report found that 40% of IT teams use more than 10 monitoring tools to ensure the right levels of operational visibility and control. Given the diversity of tools used by enterprises, the only way to ensure collaborative unified incident management is to use a modern AIOps platform with native infrastructure discovery and monitoring instrumentation.

In this article: Infrastructure monitoring systems have been undergoing massive change in the past few years. Before the proliferation of cloud computing, IoT and edge computing, mobile apps and SaaS apps, the practice was fairly static, albeit traditionally quite siloed. IT managers needed to get data on a set of standard metrics, from a handful of tools.

COVID-19 has caused an explosion in employees having to work remotely to maintain social distancing and prevent the rapid spread of the coronavirus. While a large remote workforce can place enormous strain on enterprise applications and hybrid infrastructure, IT operations teams must ensure that their employees can get the job done without frequent interruptions. At the same time, customers can no longer dine out or go to shopping malls, shifting to online services and mobile apps to meet their needs.

IT operations pros worldwide are in wartime. They’ve got to support a mass number of people transitioning to remote work overnight. This is putting a severe strain on networks and servers and security policies. They may also be dealing with major traffic jams on customer-facing websites, especially for consumer-facing businesses in retail, healthcare and financial services. If you haven’t done a lot of pre-planning, things might be a little rough in your business right now.

It’s been another brutal week. The coronavirus a.k.a. “Rona” as my teenage daughter and her friends call it, is just making things miserable for everyone. There have been significant impacts on the tech sector, along with oil and gas, finance, travel, hospitality, and many other industries. But there’s always a silver lining when disaster strikes. So let’s start on a positive note: many of us in information worker roles can work from home.

Today we share a recent conversation with Kris Cowles, Vice President, Global Applications IT at Topcon Positioning Systems, a 2,000-person division of Japanese company Topcon. Previously, Kris worked as the Director of Engineering Operations at Cisco. She discusses some of the growing pains of working with SaaS vendors and how she’s making it work.

Top Weekly Reads in IT I&O The OpsRamp Monitor is OpsRamp’s top weekly review of interesting developments and emerging trends in IT operations. In this issue: It’s been a week. Four U.S. presidential contenders dropped out of the race. Coronavirus got worse. Several major tech conferences have been canceled. And the stock market rollercoaster ride continued. Let’s refresh with some good news: your career.

One thing I love about working at OpsRamp is how we always come together to figure out new ways to manage complexity or achieve difficult development goals. Take, for example, managing application states. It’s historically one of the biggest challenges in front-end development. We’re a lean team, so we needed to figure out a better way. In this article, I’ll address how we accomplish this with React at OpsRamp, and how you can apply some of these practices in your own workday.

Analyst firm Gartner has predicted that 75% of organizations will have deployed a multi-cloud or hybrid cloud model by 2020. While enterprises are using different cloud providers to meet business and technology needs, multi-cloud deployments bring an additional layer of management complexity for IT operations teams.