Operations | Monitoring | ITSM | DevOps | Cloud

Jira is an industry favorite when it comes to managing software projects, yet its native dashboards can sometimes leave teams wanting more insight. The default views give a general update, but often lack the connection to the day-to-day activity happening in other parts of your workflow. As organizations use a wide mix of modern tools – from code repositories and cloud services to spreadsheets and reporting apps, it’s easy for critical details to get scattered or overlooked.

DORA Metrics are widely regarded as the gold standard for measuring the performance of software development teams. The metrics themselves though are generic, high-level pointers – they are not an instruction manual. Adopting the DORA approach is the first step down the path to continuous improvement. The next steps are deciding how the measures should be defined in the context of your own organisations processes and then figuring out how to retrieve (and present) the relevant data.

Freshdesk is a popular incident management system known for its ease of use, robust ticketing system, and powerful automation capabilities as part of the Freshworks suite of tools. While Freshdesk comes with native reporting and dashboards, they can be limited in terms of customization and data correlation across different sources. Additionally, building complex visualizations in Freshdesk often requires more advanced knowledge of their reporting tools. This is where SquaredUp comes in!

MongoDB is a popular NoSQL database used by many modern web applications. Once your web application is up and running, you might find you need to monitor the application data for operational purposes. For example, you may need to report on user sign-ups, or monitor for problems like invalid data. SquaredUp is an easy-to-use dashboard that plugs directly into your MongoDB database to visualize and monitor your data.