New intuitive widgets and smart view pop-ups for dashboards in ServiceDesk Plus!

ManageEngine

Feb 27, 2025

👉 ITSM dashboards need to go beyond vanilla KPI metrics, transforming into workspaces that offer service desk technicians an operational overview, managers tactical insights, and executives a strategic snapshot for every aspect of your IT service delivery.

With that in mind, we just introduced new intuitive dashboard capabilities in ServiceDesk Plus. Say hello to a data-driven and context-rich way to manage your tickets. Here’s what’s new:

👉 A Table Widget that transforms how IT technicians group, identify, and interact with high-priority tickets.
👉 A Graph Widget offering accurate insight to key service desk trends and performance metrics.
👉 Smart view popups that power up ticket management—without losing context or needing to leave the dashboard.

Explore the new ServiceDesk Plus Dashboard and see the difference for yourself.

👉 For more information on ServiceDesk Plus, visit https://mnge.it/what-is-SDP
👉 Schedule a personalized demo from our experts - https://mnge.it/Get-free-demo
👉 Get a tailored price quote - https://mnge.it/Contact-Sales
👉 Get started with a 30-day free trial - https://mnge.it/Start-free-trial
👉 ServiceDesk Plus pricing - https://mnge.it/Pricing
👉 ServiceDesk Plus editions - https://mnge.it/Compare-editions
👉 Key features and capabilities - https://mnge.it/Key-features

Useful resources:

👉 Key SLA metrics to track - https://mnge.it/sla-metrics
👉 8 essential KPIs to gauge the performance of IT projects - https://mnge.it/it-pm-kpi
👉 Service delivery excellence matrix for IT & business teams - https://mnge.it/Download-ebook
👉 The handbook of essential it service desk metrics - https://mnge.it/yjY
👉 8 IT help desk metrics & KPIs to measure performance - https://mnge.it/fic
👉 Top 10 incident management KPIs - https://mnge.it/vme
👉 A guide to knowledge management KPIs and metrics - https://mnge.it/Wy2
👉 Key KPIs and metrics for ITIL problem management - https://mnge.it/9yv