LogicTalks - How Logicalis Intelligently Monitors and Services it's Global Customer Base
In this episode of LogicTalks, Mark Banfield, Chief Revenue Officer at LogicMonitor, sits down with Justin Cawood, Director of International Managed Services Operations at Logicalis Group, to discuss how Logicalis, a managed services provider, has evolved the way they monitor their customer's infrastructures around the globe with LogicMonitor. Justin explains how LogicMonitor has allowed them to quickly discover and onboard new clients and infrastructures, consolidate tools and learnings across the global organization, and help Logicalis' customers to transition to cloud and hybrid environments and excel while working from home. Justin also speaks about the evolving future of managed services, in which customers are beginning to operate in an outcome-based mindset and how MSPs need to adapt to meet those needs.
Learn more: https://www.logicmonitor.com
00:00 Welcome and Introduction
01:23 Onboarding and Monitoring Customer’s Diverse Infrastructures
03:24 Endpoint Onboarding and Management at Scale
04:46 Importance of Tool Consolidation across a Global Managed Services Provider
06:01 Operational Benefits and Customer Experience
06:29 Helping Customers Transition to Work from Home
07:23 How Managed Services are Adapting to Outcome Based Solutions
09:29 Transformation to Cloud and Agnostic Monitoring
10:40 Benefits of a Multi-tenant, Single Instance Monitoring Platform
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