Operations | Monitoring | ITSM | DevOps | Cloud

There’s a lot happening across Asia Pacific right now. Enterprises are moving quickly to modernize operations, adopt AI, and manage growing complexity across increasingly distributed environments, and the opportunity ahead for LogicMonitor in the region continues to grow alongside it. That’s why I’m especially excited to welcome Dave Patnaik to LogicMonitor as our new Vice President of APAC.

Internet Performance Monitoring (IPM) provides end-to-end visibility into what happens between your infrastructure and your users, across networks and services you don’t own or control. The internet is your network now. Your apps live in the cloud, your users are everywhere, and the systems that deliver your applications and services to them use hundreds of providers, ISPs, and networks beyond your control. In practice, that means infrastructure monitoring is the foundation.

This blog helps IT leaders use the Forrester Consulting TEI study as a practical framework for evaluating Edwin AI in their own environments. A Total Economic Impact study is useful for one, critical reason: it takes a broad technology claim and turns it into a financial and operational framework. That matters in AI for IT operations because the market is crowded with claims. Every platform says it reduces noise. Every platform says it improves efficiency. Every platform says it helps teams move faster.

Visibility without control is just expensive awareness. Most IT teams can see when something’s wrong, but can’t easily tell who’s affected, why, or what to do next. In other words, they lack real control. In this in‑depth session, LogicMonitor’s Callum Brown and Brandon Delap showed how to move past that.

Internet Performance Monitoring (IPM) is essential for MSPs to move from reactive support to proactive experience assurance. Green lights on your internal dashboard don’t mean users are having a good experience. That was the central tension in this conversation between LogicMonitor RVP of Managed Services, Daniel Gad, and Catchpoint Field CTO, Gerardo Dada, and it’s a problem most MSPs haven’t fully solved.

Internal visibility isn’t enough for modern incident response. Your app team has three dashboards open and everything looks fine. CPU is healthy, memory is stable, the application servers are responding normally. But users are still complaining. The checkout page is slow. Logins are timing out. Support tickets are piling up. And your monitoring tools have nothing useful to say about why.

Forrester Consulting’s Total Economic Impact study found that a composite organization based on interviewed customers achieved 313% ROI and payback in less than 6 months with LogicMonitor Edwin AI. AI for IT operations has a credibility problem. The market is crowded with claims about speed, automation, and intelligence, while buyers are left doing the harder work of separating measurable impact from vendor language.

Edwin AI extends ServiceNow Now Assist with real-time incident intelligence, acting as a context broker between observability data and ServiceNow incidents. Responders get the context they need inside the IT operations workflow they already use. Edwin AI now: The Edwin AI Agent for ServiceNow brings real-time incident intelligence into Now Assist and Workspace, giving ITOps teams root cause, impact, and recommended next steps directly inside the ServiceNow incident record.

Industry-leading observability experts provide strategic guidance on why and how modern IT teams are successfully moving beyond SolarWinds to more resilient, cloud-native platforms. IT teams running SolarWinds often know the pain points well before they start evaluating alternatives: separate modules for different monitoring needs, a self-hosted deployment model that requires ongoing maintenance, and pricing that gets harder to predict after each acquisition.

An open-source foundation for resilient infrastructure: on-prem, cloud, and hybrid. IT downtime costs organizations an average of $9,000 per minute, or more than $1 million per hour. That’s real money lost when websites crash, transactions fail, or internal systems go offline. For many organizations, avoiding those losses starts with choosing the right server operating system (OS). Why? The OS sets the foundation for how stable, secure, and cost-efficient your infrastructure will be.