Feature Spotlight - Incident Automations

From managing issues and resources to keeping customers updated, resolving an incident requires a level of multi-tasking that can be overwhelming for even the most efficient of teams. Automating your processes reduces the time needed to diagnose, mitigate, and resolve incidents, and simplifies communication throughout an incident's lifecycle.

With xMatters automations, you can run your flows and processes directly from the Incident Console. Just connect an Incident Automation trigger to a flow that performs your process to make the automation available to all incidents in the same workflow. You can associate it with a service and even add flood control rules! Automations are the solution to making incident management easier and more efficient for incident commanders and resolvers.

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