AI-Augmented Control Plane: Scaling IT Operations with Intelligent Automation

How do you enable a team of 100 engineers to effectively support 300+ critical applications across five hosting platforms? At Thomson Reuters, we turned to AI - not as a buzzword, but as a genuine force multiplier. Experience our journey of transforming traditional IT operations into an AI-augmented powerhouse, where Datadog, ServiceNow, and custom AI solutions work in harmony to create a next-generation control plane. We'll share real victories, honest challenges, and practical insights from our mission to build a more intelligent operational framework.

02:51 AI Platform

07:01 The Global Command Center

10:00 The Control Plane

11:50 Insights from our journey

14:32 Retrieval Augmented Generation (RAG) Chains

16:46 Create Many RAG Chains

22:47 Wrapping it up

24:13 Questions