6 incident management hacks to implement using ServiceDesk Plus

6 incident management hacks to implement using ServiceDesk Plus

Get your free incident management handbook - https://mnge.it/get-ebook-now. Ever wondered how enterprises like Zoho, with over 50 SaaS applications and more than 180,000 customers, handle the spectrum of IT incidents they face? Download this free e-book now to get an insider look into the incident response and management processes that Zoho has perfected over the years.

In this session, we will discuss how service desk teams can better respond to incidents and expedite service restoration by implementing several hacks with ServiceDesk Plus. From omnichannel incident creation to out-of-the-box automations and KPI dashboards, learn how to infuse efficiency into every aspect of your incident management strategy.

Key hacks that will be covered in this masterclass:
Hack 1: How to be within easy reach of your users
Hack 2: How to capture every detail about an incident
Hack 3: How to automate manual tasks
Hack 4: How to collaborate with other users
Hack 5: How to be resourceful
Hack 6: How to evaluate your performance

Watch the entire Masterclass Season 3 here - https://mnge.it/MC-S3-OP
Watch the entire Masterclass Season 2 here - https://mnge.it/MC-S2-OP

Watch related videos:

Hack your service desk for the new normal - https://youtu.be/Oh7kpp4fPhM

Build a high-velocity incident response tool chain - https://youtu.be/zslra-tPC8E
Service request: Simplified employee onboarding - https://youtu.be/ugnhLZOaP3k
Incident management: Building a highly responsive service desk - https://youtu.be/bdJ7hvIxNes
Managing Major Incidents with ServiceDesk Plus - https://youtu.be/GNxDD2zeH9M

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