Operations | Monitoring | ITSM | DevOps | Cloud

Introducing Cost Meter - Proactive Observability Cost Control with Per-Hour Granularity

The irony isn't lost on us - observability platforms are built to be proactive about system health, yet when it comes to managing observability costs themselves, teams are forced to be reactive. Today, that changes with Cost Meter, now live in our platform. Cost Meter transforms observability spend management from a monthly billing surprise into a proactive, data-driven process with hourly aggregated metrics that give you complete visibility into your telemetry ingestion patterns.

Agentic AI in Customer Support: Is It Ready to Resolve 80% of Issues Autonomously?

Daniel O’Sullivan, Senior Director Analyst at Gartner Customer Service & Support Practice, recently said in an article “Agentic AI has emerged as a game-changer for customer service, paving the way for autonomous and low-effort customer experiences.

What is Service Catalog Observability and How Does It Work?

A service catalog gives teams a shared view of their systems—what services exist, who owns them, how dependencies are structured, and the SLAs that guide expectations. It’s an important part of development infrastructure because it helps everyone speak the same language about services. Service catalog observability builds on that foundation.