Operations | Monitoring | ITSM | DevOps | Cloud

The Platform Advantage: AI, Machine Learning and IT Ops featuring Nancy Gohring, 451 Research

In this 451 Research 4-part video series, senior analyst Nancy Gohring shares her views on the advantage of combining a platform monitoring approach with AI and machine learning and what are the key drivers and upsides for customers.

EMA AI Rants - Why CA Operational Intelligence was Selected into the EMA Top 3 for AI and ML

Modern IT infrastructure monitoring needs to fully focus on applications and business services. EMA Top 3 product CA Digital Operations Intelligence achieves this goal by connecting to the entire application stack, from top to bottom, eliminating the artificial separation between servers, NOC, apps, middleware, databases in data centers and clouds.

EMA AI Rants - Why Artificial Intelligence and Machine Learning are Critical for IT Operations Today

In today's world of massively complex hybrid application environments, Artificial Intelligence and Machine Learning (AI/ML) are the core technologies many of us are placing their hopes into when it comes to lowering IT OPEX. Torsten Volk (EMA) and Umair Khan (CA) discuss the potentially disruptive character of these technologies for modern hybrid IT.

Using Automation to Improve Processes in Your MSP

One of the things we at IT Glue wanted to accomplish with the production of our inaugural Global MSP Benchmark Report was to identify what a top-performing MSP looks like. There were certainly some surprises—such as the reality that size doesn’t matter—but a lot of what we found was fairly intuitive. In this rapidly growing industry, there are around 20% of MSPs that are seeing both high growth (10%+ per annum) and high margins (20%+ net margin).