IT Operations Management (ITOM) and Automation: What IT Pros Need to Know
IT pros lose precious time every day battling menial IT operations management (ITOM) tasks. ITOM covers the things needed to support the network infrastructure delivering IT services. This includes hardware like switches, servers, and firewalls in the data center or enterprise network and the tools needed to make sure everything runs optimally. According to the SolarWinds 2020 Cloud Confessions survey, 78% of tech pros report spending less than 10% of their time proactively optimizing their environments.