With the pandemic and the new challenges it posed, it's safe to say we all felt like 2020 was a tumultuous year. In spite of the losses and hurdles we've faced, the resilience of humankind is helping us adapt and keep moving forward. At Zoho, we've adapted, too, and have switched to working remotely to ensure smooth transaction of our services. With the help of our customers' feedback, we were able to roll out almost all the features we had planned for the year.

The year 2020 was a tough one and tested the grit and resilience of the human race. Organizations across the globe had to prioritize the safety of employees, customers, and associates. The rapid response to COVID-19 has enabled millions to work remotely because of advanced cloud computing technologies supplied through public cloud services like Amazon Web Services (AWS) and Microsoft Azure.