CDI’s partnership with BigPanda has catapulted them to the forefront of modern IT operations. Through reselling and implementing BigPanda’s technology for customers, CDI saw the remarkable value of the platform and began to integrate it into their own business. In the process, they’ve become a partner and a customer—leveraging the product to transform their own operations in ways that previously seemed unimaginable.

The start of a new year often includes reflecting on what you accomplished over the past year and setting new goals for the year ahead. In 2022, BigPanda set big goals to help organizations prevent and resolve IT and service outages through our innovative Incident Intelligence and Automation platform, powered by AIOps. On average, our customers sent us 2.3 billion events and changes per month, with our largest customers by volume sending us approximately 165 million events each.

As we head into 2023, it’s clear that one of the challenges many businesses will face is figuring out how to do more with less. According to Business Insider, layoffs loom for many industries, including tech. All of this can add up to an increased chance for potential outages and disruptions.

Assaf Resnick, CEO and co-founder of BigPanda, sat down with Sanjay Chandra, vice president of information technology at luxury electric automaker Lucid Motors, at Gartner IT IOCS 2022. They discussed Lucid’s unique ITOps journey and how BigPanda helps minimize downtime of critical applications and services. Sanjay is a visionary ITOps leader, responsible for IT, enterprise systems, global infrastructure, operations and security at Lucid Motors.

It’s no secret that the digital transformation essentially broke IT operations. With the rise in technology came a rise in outages capable of bringing organizations to a screeching halt. Those outages are expensive, and for years, the same number was thrown around as the authority on how much an outage cost (around $5,600 per minute). This number took off and was used in presentations, sales decks and other resources for years. But how could this number have stayed the same year over year?

Continuous integration and continuous delivery/deployment (CI/CD) pipelines are integral to software development and management nowadays, yet there seems to be a lot of confusion about what CI/CD actually is. In this article, learn about the definitions and explanations of CI/CD, the difference between CI and CD—and the difference between CI/CD and DevOps.

The definition of AIOps continues to evolve, but understanding the fundamentals of how it works can help you keep up and invest in the right AIOps platform, tools, and features. According to Gartner, AIOps “combines big data and machine learning to automate IT operations processes”. Specifically, Gartner explains that “AIOps platforms analyze telemetry and events, and identify meaningful patterns that provide insights to support proactive responses”.

Organizations are under pressure to deliver software faster than ever before. Continuous integration and continuous delivery (CI/CD) help them meet that demand. Companies are turning to CI/CD to speed up the software development process and increase efficiency. In this article, learn about what CI/CD is, the benefits of using it and some of the challenges that come with it.

In the world of IT, there are two main approaches to managing changes—the information technology infrastructure library (ITIL) and continuous integration and continuous delivery/deployment (CI/CD). Both have their own benefits and drawbacks, so it’s important to understand the difference between them before deciding which one is right for your organization. In this article, learn about the difference between CI/CD and ITIL, and find out which approach is best for your needs.