Operations | Monitoring | ITSM | DevOps | Cloud

Agentic IT operations, powered by BigPanda

BigPanda delivers the next evolution in AIOps solutions, featuring agentic automation for ITOps and ITSM teams, all in a single platform. Agentic IT operations from BigPanda keep the digital world running by transforming reactive, manual IT processes into proactive, intelligent automation. Our platform uses AI to detect, respond to, and prevent IT incidents at machine speed.

Why agentic AI is the future of IT change management

Every enterprise depends on continuous changes to its IT environment. New code releases, infrastructure updates, configuration changes, and security patches are all crucial to support continuous innovation. These same changes are also a leading source of operational risk and one of the most common causes of failures at the network, infrastructure, and software layers, resulting in outages.

How agentic IT operations transform IT Service Management (ITSM)

Enterprise ITOps leaders are realizing that legacy incident management processes are collapsing under the weight of today’s sprawling, hybrid-cloud enterprise environments. The fastest path from reactive firefighting to proactive, automated control is an agentic AI-powered incident assistant that can understand context, coordinate people, and take intelligent action at machine speed. Enterprise IT doesn’t look anything like it did even five years ago.

How agentic IT operations lay the foundations for SRE success at scale

When something breaks in a modern digital service, customers feel it instantly. Pages stall, requests time out, and carts are abandoned, while frustration grows long before a root cause is identified. What the world never sees is the engineering effort required to keep these systems healthy in the first place. Site Reliability Engineers (SREs) carry that responsibility every day.

When major IT incidents occur, AI can deliver speed and transparency

The recent Cloudflare outage served as a stark reminder of how fragile the global digital ecosystem can be due to a single point of failure. In a matter of minutes, thousands of websites that rely on Cloudflare’s CDN, from Fortune 500 brands to SaaS platforms and consumer apps, went offline for hours. The business impacts were severe, with Shopify alone suffering over $4 million in losses while downstream merchant impacts potentially exceeded $170 million.

Introducing the BigPanda Triage Agent and the future of agentic L1 operations

If you’ve been following the development of BigPanda AI Detection and Response (ADR), you’re aware of our mission to automate Level 1 (L1) operations and eliminate the need for manual, time-consuming investigations. In our last update, we highlighted the manual, complex, and time-consuming processes that hinder modern IT teams. Enterprises spend billions on observability tools based on the false belief that more coverage equals total visibility.

Five ITOps best practices to stay ahead during major third-party outages

When external providers fail—whether it was CrowdStrike outage last year, AWS outage last month, or the Cloudflare DNS outage yesterday—the symptoms inside your environment often look like internal issues: timeouts, login failures, API errors, service degradation, or sudden spikes in dependency-related alerts. It’s natural for teams to start searching through their own infrastructure first, but none of these symptoms clearly point to your systems as the root cause.

BigPanda Acquires Velocity: Accelerating the Future of Agentic IT Operations

Today marks an exciting milestone for BigPanda and for the future of IT Operations. We’re thrilled to announce that BigPanda has acquired Velocity, an AI SRE company whose technology and team share our passion for transforming how enterprises keep the digital world running. Velocity brings deep expertise in Site Reliability Engineering (SRE) and major incident response, developed alongside some of the world’s most sophisticated technology organizations.

How agentic ITOps helps ensure resilient IT infrastructures

Infrastructure resilience is essential for any modern IT environment. Downtime is expensive. Beyond the stresses of day-to-day operations, you want to be confident that your IT systems will continue functioning during service disruptions, hardware failures, or natural disasters. Agentic ITOps can help ensure a reliable, resilient IT infrastructure environment. These systems use agentic AI to help IT teams minimize downtime, improve customer trust, and protect your business’s revenue and reputation.