Green dashboards, red flags
A VP of Engineering (from a company I’m not allowed to name) told me recently: "You helped us find and fix real user-facing issues. Now we need to convince our CTO why that matters more than the standard SLO’s and systems." Here's the thing: your CTO is not wrong in measuring the systems and basic uptime. That’s the baseline though. They’re all trying to watch everything, but they’re seeing nothing as it relates to users.