The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising.

Mobile learning consists of learning on the go, via your smartphone or tablet. In a business setting, mobile learning offers the possibility for employees to follow their training wherever they are, with online courses and other content being accessible at all times. This learning method is available on many learning management system (LMS) platforms but, as we will see later, it is necessary to be vigilant in the choice of the latter because mobile learning comes with some technical constraints.

As the Internet of Things (IoT) continues to grow, transforming the way we live and work, it should be expected that there will be various security challenges to battle. This means that as a business owner, you should be ready to secure your devices and connections. Statista reports that there are currently 15.14 billion IoT-connected devices worldwide.

In-House IT Support vs. Outsourcing As companies grow, their need for IT-related tasks increases. Whether the company wants to offer a new service to customers, better understand their data, or streamline in-house communication, they are presented with two options: having an in-house IT expert or outsourcing their IT support to managed service providers (MSPs). The pros and cons of each of the approaches depend on many factors.

When a business considers switching to a new MDM for their remote support, they primarily evaluate potential solutions from a technological perspective. The organization’s IT team will compare the MDM’s features vis-a-vis others in the industry, weigh over its specs, and determine how an implementation would work for their business. While this comprehensive technology review is important, the problem is that most businesses stop there.