Operations | Monitoring | ITSM | DevOps | Cloud

What is a Service Catalog in ITIL? 6 Tips to Nail it!

Oct 6, 2022 By InvGate In InvGate
An IT service catalog is a one-stop shop to display all the services offered by an organization — and you can build it in just four steps. In a nutshell, it's a centralized database of active IT services to provide end-users with clear an accurate information on what the IT department offers. The ultimate goal of an ITIL service catalog is to simplify the process of making an IT service request. However, mastering this self-service option requires paying attention to several details.
View Video
InvGate

NIST Cybersecurity Framework: Core Functions, Implementation Tiers, and Profiles

Oct 3, 2022 By Celeste Mottesi In InvGate
You can take a wide range of actions to nurture a culture of cybersecurity in your organization. Some of them can be directed to your employees - and include initiatives like password management and phishing training - and others are related to strategy to adopt towards cybersecurity risk. That's where the NIST cybersecurity framework comes in (as well as other best practices such as CIS controls).
Read Post
InvGate

ManageEngine vs. ServiceNow: Service Desk Alternatives

Sep 21, 2022 By Celeste Mottesi In InvGate
Comparing service desk software is not simple. However, it's an absolute must before you acquire or switch help desk solutions. But that task is about to become lighter since we have an ITSM tool comparison in the making, and today it's ManageEngine vs. ServiceNow day! We've been helping businesses of all sizes across the globe to implement InvGate Service Desk for years now, which has provided us with a pretty good understanding of business needs and pain points.
Read Post
InvGate

InvGate Insight Update: Easier Access to Health Rules

Sep 20, 2022 By Melisa Wrobel In InvGate
We have a new update for our InvGate Insight users. If you’re one of them, you surely know that you can already see the health state of your assets. However, we’ve just added a more direct way for you to access the health rules details, especially those in warning or critical state. Keep reading to find out the new path to view the health rules of your assets in InvGate Insight!
Read Post
InvGate

InvGate Obtains SOC 2 Certification: What it Means for You

Sep 15, 2022 By Celeste Mottesi In InvGate
We're happy to announce that InvGate has recently obtained SOC 2 certification, reinforcing our commitment to data security and compliance. SOC 2 is a rigorous security standard that examines an organization's control objectives and tests how well they are implemented. Developed by the American Institute of Certified Public Accountants (AICPA), it consists of a third-party audit that evaluates how companies around the world handle data privacy.
Read Post
InvGate

How to Run a Post-Mortem Meeting: Tips, Tricks & Checklist

Sep 9, 2022 By Sophie Danby In InvGate
Meetings are a necessary evil in any workplace. They can be long, tedious, and often unproductive. But post-mortem (PM) meetings are different. They are one of the most valuable meetings a service-oriented organization can have. Post-mortem meetings are an essential part of any project manager's toolkit. They provide an opportunity to reflect on what went well and what could be improved upon in future projects.
Read Post
InvGate

David Cannon on the Future of ITIL: Is the Framework Falling Behind?

Sep 7, 2022 By Kimberly Yánez In InvGate
ITIL is the world's most widely used IT Service Management (ITSM) standard. We all know it has been adopted by enterprises looking to improve their underlying business processes and organizational structure for decades. So, it's been around for quite a while and has been very successful in helping organizations improve their IT operations. However, there is some question as to whether ITIL is falling behind in today's fast-paced, DevOps-centric, Agile-centric world.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.