Operations | Monitoring | ITSM | DevOps | Cloud

Boosting your customer success: 3 simple yet valuable tips to make it happen

Haven’t we often heard that creative marketing + good sales = a successful business model? Well, yes, and no. While sales and marketing are imperative for success, they aren’t sufficient in this day and age where customers have limitless alternatives. Businesses can no longer solely rely on yearly contracts or handshakes to retain business. And let’s not forget that the expense of acquiring new customers has skyrocketed over the last decade.

When is the right time to move out of your age-old ITAM processes?

Approximately two years ago, the pandemic forced us to start working from the safety of our homes. Organizations purchased, distributed, and deployed services and products to support and maintain business as usual. While doing that, the standard due diligence process was shortened or, in some cases, completely ignored. The common issues were: Excess purchases: Organizations were unprepared to change to an entirely work-from-home model, which was unexpected.

An Ultimate Guide to Choosing an IT Helpdesk Software for Your Start-up

Running a successful start-up is quite a tough job. You’ve got a lot of things on your plate, such as managing your marketing expenditure, keeping track of your finances, managing HR, after-sales support, and so on. Along with these tasks, you also need to ensure that your IT support capabilities are good enough to meet all the upcoming challenges associated with technical support teams and your end-user community.

Importance of Networking Performance Monitoring Tools and How Infraon can Help

The importance of networking management is even more now because of increasing network complexity. Network management has become one of the most crucial aspects of a business. Without effective network management, it is impossible to have a productive workplace. It is also impossible to have zero downtime and network failures. Network management makes the high availability of networks a reality. Table of Contents.

Types of Network Performance Monitoring Tools

Modern networks are complex. Their complexity is increasing daily. As much as this complexity solves modern-day problems, it may also give rise to many. Adding to the complexity is that networks have become the backbone of an organization. With remote working increasing, organizations are relying on networking infrastructure and technologies.

Benefits of using an Application Performance Monitoring solution in Banks & How can banks optimize their performance using an APM tool?

Monitoring business-critical applications is just as vital as deploying them since their performance directly impacts your ability to meet business goals. When it comes to the banking industry, ensuring superior application performance of applications is crucial to enabling smooth banking operations. But it’s also complex since banks deploy interconnected applications across on-premise and cloud.

Integrated ITSM and ITOM Platform - Infraon Infinity

A Fully Integrated, SaaS-Based & AI-Powered Product Suite - An all-in-one product suite to infinitely accelerate IT & business transformation - Infraon Signup for infraon infinity to unlock infinite benefits in IT Operations. See what infraon infinity is all about.. it service management tool ITSM Software it service management software Incident Management Software Workflow Automation Service Catalog Self Service Portal ITIL software SLA Management Infraon infinity Helpdesk

Yes, Robotic Process Automation Beneficial to the Telecom

Despite the fact that the telecom industry is constantly growing, it has been struggling to provide cutting-edge user experiences and meet the growing demands of operational agility. Telecom companies are constantly seeking for better viable choices to reduce operational expenses, increase agility, and improve efficiency. This is where emerging technologies like Robotic Process Automation (RPA) can be extremely helpful.

What Are the Benefits & Best Practices for IT Asset Management?

It is a fact that companies need to manage their assets effectively for smooth functioning of the firm. An IT asset management tool looks after the financial and technical needs of an asset and monitors its life expectancy, usage, and integration with other existing software. The real-time tracker feature in IT asset management solutions provide a company with basic information about the assets, like where the assets are located, who the current users of the assets are, how the assets are being used, etc.

Helpdesk Overview | Infraon Helpdesk - Powering Customer Success and Customer Support Automation

An Affordable & Easy-to-Use Helpdesk. Helpdesk software serves as a contact point for customers and employees with questions, complaints, and other concerns. While its definition may vary from organization to organization, there seems to be a common ground that it is used for IT support. Others have used it to refer to customer support or software used to provide customer support. The bottom line is about empowering people to seek help.