Why DEX and ITSM are like two peas in a pod
In this digital-everything age, companies must focus on providing a seamless digital employee experience (DEX) to keep their employees engaged and motivated. But first, how many times has it occurred to you recently that DEX is an essential part of IT service management (ITSM)? The fact is that many tend to neglect digital tools used by employees post-deployment. As far as they are concerned, these users have all the tools to succeed in today’s digital world.