Remote Debugging & Device Observability: How Memfault & Diamond Kinetics fix firmware bugs together
With their original products in the market, Diamond Kinetics relied on customer reports with little detail to fix issues in the field. They soon realized that this process of “psychic debugging” sensors in the wild was not enough and even delayed release dates as they tried perfecting each device before shipment. When they decided to launch a new generation of their product in 2020, they knew they needed a more efficient process.