Alloy Navigator 2024: The Fall Release Goes Live!
Visual ticket boards, AI-powered assistance, a revamped Self-Service Portal, and much more—let’s take a closer look at the highlights of the Fall 2024 release of Alloy Navigator!
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AI in ITSM: 3 Artificial Intelligence Applications Vendors Already Use
How has AI shaped ITSM? We analysed 8 leading ITSM vendors to find out how they implemented AI in their solutions.
Ticket Deflection: When Words are Unnecessary
Use these ticket deflection strategies and encourage customers to find solutions to their issues on their own.
Alloy Navigator 2024.2: What's Cooking?
The highly anticipated major update to Alloy Navigator—the ultimate ITSM/ITAM solution—is just around the corner! Let’s take a taste of the exciting new features that are brewing.
Vulnerability Management: Being Vulnerable is Powerful, But Not in IT
What is vulnerability management and how to approach it from the IT asset management point of view.
Navigating a Software Audit: How to Stay Compliant and Avoid Costly Mistakes
The very mention of a software audit can send shivers down the spines of countless asset managers. Let’s clear the air around this process by debunking common myths and introducing practical, down-to-earth strategies to navigate it confidently.
Alloy Navigator Customizations
What if Spider-Man wore James Bond’s suit? He probably wouldn’t hang upside down as easily. And vice versa, hiding a gun in a spandex jumpsuit might be tricky. Just like a hero’s custom-made suit enhances their abilities, your corporate software should be tailored to meet your business needs.
Custom Fields in Alloy Navigator: Unlock Unlimited Flexibility
Alloy Navigator covers all standard ITSM and ITAM processes, and so much more! But if your needs are truly unique, custom fields make the impossible possible. Watch this quick tutorial to discover how to achieve unmatched flexibility and precision with custom fields. Coming soon: A deep dive into customizing form layouts—learn how to arrange tabs, sections, and fields (including custom ones) precisely where you want them. Stay tuned!
The New Self-Service Portal is Coming!
Get a sneak peek at the revamped Self-Service Portal launching soon. Look forward to a refreshed, vibrant homepage, a sleek dark mode, a modern UI/UX, and (ta-da!) easy portal customization from the Admin Center.
IT Asset Management Strategy: Current Challenges
Navigating the complexities of IT Asset Management (ITAM) requires a strategic approach. This article delves into the challenges businesses face and offers practical solutions to optimize your ITAM strategy.