One highlight of NRF 2023 was our well-received co-presentation with Walgreens Group VP Andy Kettlewell, joining our CEO, Sivakumar Lakshmanan to discuss Walgreens’ landmark AI demand planning transformation—serving 9 million daily customers’ health and wellness needs across almost 9,000 stores nationwide.

For those outside the grocery industry, direct store delivery (DSD) is a distribution model used by manufacturers/CPGs that entails delivering products directly to retail store shelves. This model is extremely conducive for perishable food categories. During your typical grocery shopping, you may notice that store employees these days do relatively little replenishment in the aisles.

Digital experience is now as important as low prices for consumers, and pressure is on retailers to deliver incredible application performance.

AI/ML is reinventing the reality of many industries, including retail. From brick-and-mortar stores to online marketplaces, retail companies are all increasing their investments in artificial intelligence, in order to gain a competitive advantage, better understand their customers and solve some of their long-lasting problems.