The newly released 2021 Accelerate State of DevOps Report found that teams who excel at modern operational practices are 1.4 times more likely to report greater software delivery and operational performance and 1.8 times more likely to report better business outcomes. A foundational element of modern operational practices is having monitoring tooling in place to track, analyze, and alert on important metrics.
The stakes of managing Lowes.com have never been higher, and that means spotting, troubleshooting and recovering from incidents as quickly as possible, so that customers can continue to do business on our site. To do that, it’s crucial to have solid incident engineering practices in place. Resolving an incident means mitigating the impact and/or restoring the service to its previous condition.
Inevitably, in the lifetime of a service or application, developers, DevOps, and SREs will need to investigate the cause of latency. Usually you will start by determining whether it is the application or the underlying infrastructure causing the latency. You have to look for signals that indicate the performance of those resources when the issue occured.
When you are experiencing an issue with your application or service, having deep visibility into both the infrastructure and the software powering your apps and services is critical. Most monitoring services provide insights at the Virtual Machine (VM) level, but few go further. To get a full picture of the state of your application or service, you need to know what processes are running on your infrastructure.
