This is part two in our blog series on Digital Transformation during Covid-19. You can read the first blog here. The global pandemic and subsequent lockdowns affecting over half the world’s population are already affecting digital transformation, on both an organizational and employee level. Starting by improving your internal customer experience is a good first step, after which digital transformation efforts can and should focus on enhancing the external customer experience in every way.

CIOs and other IT leaders know the importance of having a well-oiled machine to support the vast requirements of the business. Not having a Google-like experience of an always-up, always-fast, easy to use technology ecosystem can be a competitive disadvantage. More pressing is that while most businesses want to reinvent, through digital transformation or other methods, these large-scale efforts fail 70% of the time.

Donnie Berkholz is a VP of IT Service Delivery and comments frequently on trends in IT infrastructure in his newsletter. We talked to Donnie about his typical day on the job, his initiatives in self-service platforms and product management and his take on top infrastructure management trends such as AIOps and Kubernetes.

In this article, learn: Given that enterprises use a mix of physical, virtual, and cloud native infrastructure, it can be a struggle to maintain the availability and performance of digital services. OpsRamp's Topology Explorer delivers visual representations of dependency relationships between application components and hybrid infrastructure that feed into both service maps and service-centric AIOps.

The idea of applying artificial intelligence and machine learning to more rapidly and accurately resolve IT incidents and manage alerts has been gaining steam in the past year. While AIOps, as it’s frequently called, has spawned an entirely new market of startups, many enterprise IT leaders are playing a cautious hand so far – and for good reason. There are risks, though. If an AIOps tool goes wrong out of the gates, IT and executive trust diminishes.

DEJ's The Roadmap to Becoming a Top Performing Organization in Managing IT Operations report found that 40% of IT teams use more than 10 monitoring tools to ensure the right levels of operational visibility and control. Given the diversity of tools used by enterprises, the only way to ensure collaborative unified incident management is to use a modern AIOps platform with native infrastructure discovery and monitoring instrumentation.