There’s something weird going on in the world of enterprise tech. IT support—often stereotyped as being distant, detached, and uncharismatic—is somehow becoming a source of cultural inspiration for employee productivity and happiness. Most think a Sales Manager, C-Level Executive or HR Leader should be the ones to repair a toxic work culture. This line of thinking isn’t necessarily wrong—it’s just incomplete.

Office 365, or O365 as it is more commonly known, is much more than simply a cloud–based replacement of Email, Word and Excel—it’s a comprehensive and complete workplace productivity experience, accessible anywhere, from any device. In line with the other cloud services offered by Microsoft, O365 is continuously updated with new features and capabilities via the cloud, which come quickly and relentlessly.

I recently read an article in the Wall Street Journal about the need for companies to take into account what their employees’ needs are when rolling out new technologies. Many new technology initiatives fail because employees aren’t involved in the process at some level — whether it’s helping design a solution to their problems or providing regular feedback to their leadership teams on what’s working and what they need to be successful.

Thousands of IT professionals wake up every morning focused on improving their employees’ digital experience at work. Even while our customers and their forward-thinking tech executives work tirelessly to improve that experience, many expressed frustration with their inability to show progress and success.

Organizations around the world are starting to grasp the often harsh reality that their employees’ digital experiences have a direct impact on their bottom line. Indeed, with employees increasingly dealing with ever-changing digital devices, tools and processes, they are also inevitably exposed to new IT problems and frustrations.