Operations | Monitoring | ITSM | DevOps | Cloud

Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Service Level Indicators (SLIs) form the backbone of reliable service delivery. Understanding how these three elements work together helps you build trust with users, maintain service quality, and create accountability across your organization.

Managing developer on-call rotations and escalations isn't just about who gets woken up at 2 a.m. — it's about ensuring reliability, minimizing downtime, and scaling operational excellence. With so many tools out there, choosing the right on-call solution can be tough. We've analyzed 10 of the most trusted on-call scheduling platforms in 2025 — comparing usability, pricing, integrations, automation, and support — to help you choose the best tool for your engineering or DevOps team.

"Is our API down?" "Why can't I access the dashboard?" "Are you having server problems?" When incidents happen, support teams face a familiar nightmare: tickets flood in faster than you can respond. Your team scrambles to check system status and respond to dozens of identical questions while engineering focuses on fixing the actual problem.

Atlassian just pulled the plug on Opsgenie. On December 3, 2024, they announced that Opsgenie will reach end-of-life by April 2027. New sales stopped on June 4, 2025, and if you're using the JSM-bundled version, you'll lose access even sooner—October 2025. Here's the kicker: Atlassian wants you to migrate to their fragmented JSM + Compass combo, which splits your incident management across multiple tools. The reality? Teams are frustrated.

Your website goes down at 2 AM. Your customers wake up to broken services, flooded support inboxes, and zero communication from your team. By the time you're awake and fixing things, trust is already damaged. A status page prevents this nightmare scenario. But here's the thing — most teams keep putting it off because they think it's complicated, expensive, or time-consuming. It's not. You can create a professional status page in under 5 minutes, completely free. I'll show you exactly how.

We've made major improvements to maintenance window notifications with flexible options that adapt to your communication strategy. Now you have three notification options for every maintenance window: You'll also see how many subscribers will be notified with a detailed breakdown of subscriber counts by channel type (Email, Slack, Teams, etc.), giving you complete visibility into your communication reach before sending.

We're excited to share major product improvements this month, highlighted by the full launch of our on-call management system that many of you have been eagerly awaiting.

Chat widgets are great for customer support, but they can wreak havoc on your automated tests. These floating elements often interfere with Playwright tests by covering clickable buttons, triggering unexpected popups, or causing element selection issues. If you've ever had a test fail because a chat widget appeared at the wrong moment, you're not alone. This guide shows you exactly how to block popular chat widgets like Drift, Intercom, Zendesk, and others during your Playwright test runs.

We're excited to share several improvements, enhancing visibility into your services and making it easier to manage your reliability data.

Reliable, high-performing systems are the lifeblood of modern digital businesses. But it's hard to know where to start, especially when you're a startup with limited resources and a small DevOps or SRE team. Fortunately, effective continuous testing doesn't have to be overly complicated. In this guide, we'll break down the essential components of continuous testing in DevOps, with special attention to the often-overlooked monitoring aspect that can make or break your testing strategy.