Operations | Monitoring | ITSM | DevOps | Cloud

Case study: Genesys' journey to the cloud and DevOps excellence

Continuous improvement and learning are two of the core tenets of the Genesys Cloud Native solutions team. In this session, Kal Patel, Principal Architect at Genesys will discuss how they use Sumo Logic Analytics across the company (from engineering, ops to security to customer support). Kal will also share insights on how the continuous improvement and learnings mindset has influenced his organization.

Redefining Business Intelligence for Real-time Businesses

We are in the midst of an unprecedented convergence of events accelerating digital transformation. The impact of the COVID-19 pandemic, the unexpected shift to remote workforces, and the pressure to expedite cloud adoption have companies reprioritizing their business models and operations, not only to survive and scale but also as a precaution to unforeseen future disruptions. Now, more than ever, amidst this transformation, enterprises can leverage their data and real-time analytics to gain a competitive advantage and gain market share.