Latest Videos

Atlassian Open DevOps Overview Video

Software and DevOps teams have everything they need to develop, ship, and operate software in Atlassian Open DevOps, an development experience built on Jira Software.Open DevOps starts with Jira Software, Confluence, Bitbucket, and Opsgenie. Teams can easily add the tools they want, such as GitHub or GitLab, with a single click. In this video get an overview of Open DevOps and how it can supercharge your development.

ITSM Email Requests in Jira Service Management

If your customers prefer to raise requests from their email, Jira Service Management can automatically receive those requests within your service project starting with just a few clicks. Emailed requests are added to your Jira Service Management queues, so teams focus on customers without worrying about missing requests or monitoring multiple inboxes.

ITSM Request Portal in Jira Service Management

At the heart of ITSM is the belief that IT should be delivered as a service. Day-to-day ITSM can be as simple as a request for new hardware or a collaborative response to reports of a business-critical outage. Customers submit requests through a custom Jira Service Management portal, filling out tickets with information tailored for an agile response, and simultaneously kicking off workflows. Tickets land in the IT team’s queue, where incoming requests are sorted and addressed.

Halp Conversational Ticketing for Slack

Workplace communication is shifting from email to messaging within communication platforms like Slack. With this shift, internal employees are becoming accustomed to requesting help or information using the platform where they’re already working. Adopting yet another tool causes overhead, increased context switching, and room for information loss. Halp offers employees a way to request service or ask for help directly from the tools they’re already using.