Operations | Monitoring | ITSM | DevOps | Cloud

Revolutionizing IT Service Management with AI: Ivanti Neurons for ITSM Welcome to a new era of IT service management, transformed by AI. AI streamlines incident processes, minimizes manual effort, and enhances response times by automatically classifying incidents. It also automates troubleshooting, fostering a self-healing environment. An AI-powered system delivers superior employee experiences, while generative AI capabilities summarize incidents and create knowledge articles. This enhanced support benefits both end users and service desk agents.

Gen AI, equipped with NLP capabilities, is under development to generate real-time widgets and insights from the ITSM platform for admin analysts. This interface will enable analysts to ask specific questions like ticket resolution stats. Gen AI will provide yearly and monthly insights, interact with Gen AI, and create dashboard charts. This innovative solution, combining Gen AI, NLP, and MLNLP technologies, is expected to launch by year's end.

With Ivanti Workspace Control (IWC) approaching end of life, easing your organization's migration is front of mind. Lead Sales Engineer Patrick Kaak and Senior Sales Executive Sacoro Fraenk outline why Ivanti is transitioning to User Workspace Manager (UWM) as part of its cloud-first strategy, as well as the three migration paths available to IWC users and what you'll gain from making the switch.

Ivanti's Chris Goettl (VP of Product, Patch Management) welcomes back Robert Waters (Lead PMM, Exposure Management) for a follow-up on Verizon's 2024 Data Breach Investigations Report, discussing the two main attack vectors used in most breaches -- phishing and credential attacks -- and how your organization should go about defending itself. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

The webinar introduces the Center for Internet Security (CIS) and its mission, focusing on how Ivanti solutions map to CIS controls. Demonstrations include Ivanti Neurons for External Attack Surface Management, Risk-Based Vulnerability Management, Patch Management, and Incident Response Management. The session also clarifies Ivanti's non-affiliation with CIS, the difference between VRS and VRR, and the integration of EASM with other Neurons products.

The Ivanti Marketplace, a platform tailored to meet changing business requirements. It boasts a user-friendly interface, handpicked solutions, and self-service features. Ivanti's partners contribute unique solutions to enhance Ivanti's product range. The marketplace showcases numerous solutions categorized with comprehensive descriptions and cross-referencing. Ivanti is dedicated to providing powerful solutions and empowering customers in the everywhere work era.

Derek Illum presents the RBVM solution for vulnerability management at Ivanti, detailing its functionality, benefits, and related statistics. The process involves data collection, automation, and integration with other tools. The tool, hosted in the AWS gov cloud, integrates with various systems, including Microsoft Defender for endpoint. Users can explore RBVM, focus on a risk-based approach, and utilize its dashboards and SLA management features.

Three Ivanti customers at various stages of migration – Maxar's Allison Hull, Fareway Stores' Steve Clime, and Memorial Health Ohio's Barbara Munger – give their firsthand perspectives on a successful journey from Cherwell Service Management to Ivanti Neurons for ITSM. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

See more insights into creating effective and secure BYOD policies in Ivanti’s research report: Secure Unified Endpoint Management. Daren Goeson, SVP Product Management, SUEM at Ivanti explores the essential factors organizations should consider when creating Bring Your Own Device (BYOD) policies and protocols. From use cases to data management, device compatibility to security implications, this video provides valuable insights to help organizations develop effective BYOD strategies.

See more insights into exposure management strategy and IT/security alignment in Ivanti’s research report: Secure Unified Endpoint Management. Chris Goettl, Ivanti's VP of Security Product Management shares best practices for secure unified endpoint management and explains why organizations should focus on exposure management to effectively mitigate risks.