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ServiceNow Monitoring in practice with SCOM: Case Study with Arup

Learn how Arup, the structural engineering company behind the Sydney Opera House, Changi Airport in Singapore, Hong Kong-Zhuhai-Macau Bridge in Greater China and more use SCOM to monitor their cloud-hosted ServiceNow instance with the Cookdown ServiceNow Monitoring Management Pack.

Cookdown Alert Sync Wait Rules Explained

From Cookdown Alert Sync 1.5 onwards, the SCOM connector for ServiceNow allows you to hold alerts for a period of time before deciding whether to create an Incident in ServiceNow for them or not. This is great for preventing alerts from port flaps or CPU utilization spikes from being raised as Incidents. We call this functionality "Wait Rules" and this video explains how they work