Operations | Monitoring | ITSM | DevOps | Cloud

The 3-Step Communication Game Plan for a Site Outage (One of Our LEAST Favorite Things)

If those von Trapp Family singers from The Sound of Music collectively woke up in a really, really bad mood and decided to write a song about their least favorite things, then it’s a safe bet that not being able to connect to a website would make the list (alongside airline passengers who tilt their seat back, and clam shell plastic packaging).

Why Website UX "Edge Cases" Lead to Visitor Frustration - and What to Do About It

The year was 1993. Beanie Babies invaded the planet. Dinosaurs dominated cinemas worldwide when they escaped from Jurassic Park. Seinfeld won the Emmy for Outstanding Comedy Series (you might say that Jerry & co. were masters of their domain). And righteous rockers Aerosmith extolled the virtues of “living on the edge.” A lot — and we are talking A LOT — has changed since 1993; especially that advice about living on the edge.

How a Superior Site Uptime Monitoring Solution Could Save Your Organization $1.85 Million

We all know the pleasure we feel when we dig into an old pair of jeans and pull out a crumpled $5 bill, or when we finally get around to vacuuming our car (“Hey, I don’t remember eating onion rings in here”) and find a few bucks in loose change. It’s as if the universe has taken a moment to smile on us.

What Exactly is a Website Monitoring "False Alarm" and Why You Should Care About It

What Exactly is a Website Monitoring “False Alarm” and Why You Should Care About It You know what falsehoods are. You know what false teeth are. You may even know some falsehoods about false teeth. But do you know what a website monitoring false alarm (also known as a “false positive”) is? If not, then please keep reading to find out — because it’s a very big deal.

"Frodo, We Aren't in the Shire Anymore": The Importance of a Customer Journey & How to Avoid Wrecking It

“Frodo, We Aren’t in the Shire Anymore”: The Importance of a Customer Journey & How to Avoid Wrecking It Fans of Lord of the Rings — otherwise known as “Ringers” — never grow weary of reading or watching Frodo and his fellow Hobbits journey through Middle Earth on an epic quest to Mordor (where rumor has it there now exists a very stylish Starbucks at the base of Mount Doom). Well, customers who visit a website are on an important journey as well.

Debunking 3 Website Availability Monitoring Myths

Debunking 3 Website Availability Monitoring Myths Some myths in life are harmless, or even helpful. For example, Santa Claus has come in very, very handy for parents who want to nudge their kids from the naughty list to the nice one. And let’s give a round of applause to the Tooth Fairy, whose promise of nominal financial compensation has turned the prospect of losing a tooth from a meltdown trigger into a motivational factor.

How to Solve 6 Common Browser Incompatibility Issues

You have spent a small — or perhaps a large — fortune on your website, and now you’re ready to reap the rewards. You can picture it now: delighted visitors gushing about speed, performance, features, and functions. Except…that’s not happening. Instead, visitors are running into browser compatibility issues — which means instead of moving forward on the buyer’s journey, they are heading straight to a competitor. That’s the bad news.

4 Essential Failure Analysis Reports for Monitoring Website Performance & Uptime

In the 1995 movie Apollo 13, one man with a buzz cut told another man with a buzz cut (who then told several other men with buzz cuts) that “failure is not an option.” And thankfully for that extraordinarily dramatic event, it was true. It would be nice if the same commandment held for websites. However, even an infinity of buzz cuts cannot change the fact that, alas, sometimes websites fail.

Why Your Website Host's "100% Guaranteed Uptime" Promise is Bogus - and What to Do About It

It’s been said that the devil is in the details. Well, along the same lines — and as we all know from miserable experience — when it comes to guarantees, the devil is in the small print. And there’s no better (or worse) example of this than with respect to the gleaming, confidence-inspiring claim by web hosts that they deliver 100% guaranteed uptime. Except, well, they don’t.