Operations | Monitoring | ITSM | DevOps | Cloud

SolarWinds has entered into a definitive agreement to be acquired by Turn/River Capital, a successful private equity firm known for driving transformational growth. This all-cash transaction is valued at approximately $4.4 billion, and we couldn't be more excited about the opportunities it brings.

Businesses, organizations, and individuals rely on networks to communicate and exchange data. The rapid growth of technology and increasing reliance on networked systems have made robust network performance and security critical. However, maintaining optimal network performance and security is a difficult task. Network failures, security breaches, and performance bottlenecks can result in substantial financial losses and reputational damage. What Is Network Device Monitoring?

Our AI by Design series explored responsible approaches to developing artificial intelligence (AI) systems. Now, it’s time to get practical about leveraging this exciting technology to transform our daily operations. Our upcoming blog series identifies three types of AI adoption—diagnostic, assistive, and automated—and helps you determine where these distinct applications fit into your workflow.

Have you heard of it? The concept of agentic AI has been around for some time, but now we have the tools to make it real. Let’s look at the past, present, and future of agentic AI—and what it means for you.

Logs are a developer’s first line of defense when monitoring and troubleshooting distributed applications. They provide insights into performance, user behavior, and application stability, whether your application is written in Java or another language. However, when your applications scale up, and you have fragmented log data scattered across different systems, this will complicate your troubleshooting effort. This is what makes a centralized logging tool like SolarWinds Loggly essential.

With the UK government's 2024 launch of a project to integrate AI into classrooms, Rob Johnson, VP of Solutions Engineering, takes a closer look at the landscape of education and AI in a piece for cybersecurityintelligence.com. Aimed at creating lesson plans and easing the administrative burden of teachers, the initiative aims to allow education staff to focus on areas of their roles that currently get sidelined.

The SolarWinds State of ITSM Report is an in-depth review of over 2,000 ITSM systems, aggregating more than 60,000 data points from mid- and small-market SolarWinds customers globally. The report includes striking findings on the effectiveness of self-service portals in ITSM. Self-service portals are designed to reduce pressure on service desk agents by leveraging online resources to help users solve problems on their own. But does this reflect the agent’s real-life experience?

I’ve spent over 25 years in tech product marketing and customer support, working with pioneering companies like Dell/EMC, Apple, Keeper Security, and now, SolarWinds. In my current role, I’ve had the privilege of helping organizations of all sizes achieve comprehensive observability in their IT environments. I’ve also witnessed firsthand the challenges that can arise on this journey.