Staying on top of your third-party Cloud and SaaS service outages is crucial to maintain the reliability of your own applications. If Discord is your communication tool of choice, you can keep up with such incidents by pushing these events to a Discord channel. Discord webhooks allow external applications to send messages to specific channels within a Discord server. This article describes how to integrate Discord as a channel in your IncidentHub account using webhooks.

Modern businesses depend heavily on Software as a Service (SaaS). Almost all aspects of business operations - accounting, HR, payroll, marketing, IT, sales, support - depend on one or more SaaS applications. SaaS is not limited to being used by software development teams. Given this dependency on SaaS applications, their uptime becomes tightly tied to a business's uptime. Any SaaS downtime can affect both a business's daily operations as well as the user experience.

A recent question in an SRE forum triggered this train of thought. I've paraphrased the question to reflect its essence. There is plenty to unravel here. My first reaction to this question was that the SRE who posted this is in a difficult place with systemic issues.

A few weeks ago we released a feature on IncidentHub which gives you a historical view of your monitored services' availability.

Chances are, most of your third-party cloud and SaaS dependencies are globally distributed and have many regions of operation. Chances are, your applications use a subset of a cloud or SaaS service. If you are monitoring such a service, why should you receive alerts for all regions or every single component in the service? E.g. if you use Digital Ocean, you might be using Kubernetes in their US locations (NYC and SFO). You would want to know only when there is an outage in one of these locations.

PagerDuty's Events API V2 lets you push events from your monitoring systems to PagerDuty. You can push such events when there is a triggered, updated, or resolved incident.

Why should you monitor your third-party Cloud and SaaS vendors if you are in SRE/Ops? As part of an SRE team, your primary responsibility is ensuring the reliability of your applications. What makes you responsible for monitoring services that you don't even manage? Third-party services are just like yours - with SLAs. And outages happen, affecting you as well as many others who depend on them.

How many monitoring tools do you have? Chances are at least 2-3. One tool usually does not cover all cases, and it’s usually a combination of self-managed and managed tools. Self-managed gives you more control over custom configurations and cost. Managed ones take away the headache of running it yourself. Prometheus is the de-facto standard for monitoring these days if you have a modern application stack and you want to manage your own monitoring.

If you have a software-based business, you are using at least a few cloud based tools. It does not matter if you are a solo developer, or part of a 50-member team in a large organization. Take this random list and chances are you are using at least half of them: Your entire business - irrespective of org or market size - including your development tools, collaboration/communication tools, infrastructure and hosting, monitoring, even email - is dependent on services that you don’t control.