Operations | Monitoring | ITSM | DevOps | Cloud

Over the last few months IncidentHub has added several new features to make it easier to fine tune your alerts. IncidentHub now also integrates with Microsoft Teams and supports custom domains for your public status pages. Let's take a comprehensive look at what's new.

This is an updated version of the 2024 article. Maintaining transparent communication about service availability is crucial for businesses of all sizes. Status pages are an important part of your communication strategy during times of outages and maintenance events. You can choose to go with a fully managed status page provider or host an open-source one yourself.

The role of third-party SaaS and cloud services in the modern software development stack needs no explanation. Primarily due to the ease of setting up and hooking them together, they make the software development lifecycle (SDLC) much easier than it was 10 years ago. No more managing the overhead of installing, configuring, maintaining, backing up, and scaling of source code repos, virtual machines, and CI/CD systems. Some services don't have any in-house options, e.g. payment gateways.

Incident management tools play a key role in helping organizations to effectively handle service outages. With so many incident management tools around with different feature sets, it's often difficult to find the one that is right for your needs. In this article, we attempt to make a list of incident management software available in 2025 with their features to help you arrive at the right one. We have focused on tools that have incident management capabilities.

A public status page forms the public face of your organization's service availability. It is the first point of contact for your customers to check the status of your services during times of crisis. Hence, ensuring the credibility and uptime of your public status page is crucial to your organization's reputation. In this article we will look at the key mistakes to avoid while hosting and managing a public status page.

Cloud maintenance is a common practice in the tech industry. Whether you manage your own infrastructure or use a cloud provider, you will need to plan for maintenance and include it as part of your operational readiness. This ensures that your team is prepared for potential downtime and can deal with any incidents in a timely manner. This article will cover some best practices for planning for upcoming cloud maintenance.

A public status page is a page that you can share with your team to show a summary view of your third-party dependencies. We rolled out this feature recently to all IncidentHub users. This article is a quick tour of the feature and how to set it up.

IncidentHub can send outage alerts to many external systems. You can choose from Slack, Webhook, Email, Discord, PagerDuty, and more. Alerts are effective only when they are relevant and actionable. In this article, we will explore how to fine-tune your IncidentHub alerts to receive only the relevant ones for your third-party services.

Your business depends on the reliability of the third-party services you use. Monitoring the status pages of these services is the best way of keeping track of their outages and maintenances. Although some status pages let you subscribe to alerts, there is no standard way of doing this. Service providers can change their status page providers, disable subscriptions, or not support the same notification options.

IncidentHub has many integrations to receive alerts. You can choose from Slack, Webhook, Email, Discord, PagerDuty, and more. In this article, we will explore how to receive IncidentHub alerts in your webhooks.