Operations | Monitoring | ITSM | DevOps | Cloud

For the first time in over 3 and a half years, we’re updating our pricing. Starting June 1st, new pricing will apply to all new purchases, upgrades, and renewals and will be reflected in upcoming billing statements. This change comes as we roll out a wave of powerful new features and improvements designed to help you monitor and optimize network performance better than ever before. We know pricing updates are never taken lightly, and neither is your trust in us.

A reliable Internet connection is the lifeblood of nearly every organization. From seamless video conferences to uninterrupted data transfers and smooth online operations, the modern business world depends on a steady flow of data. However, as IT professionals know all too well, even the most robust networks can encounter connectivity issues that disrupt productivity and cause frustration.

Network capacity: So, how much network capacity does your business actually need? The answer depends on your users, applications, and growth plans. Today, we’ll calculate your network capacity requirements, avoid common pitfalls, and ensure smooth operations — whether your team is in-office, remote, or hybrid.

If your network feels sluggish, you're not alone. After years of battling slow connections, dropped calls, and frustrated end-users, I’ve learned one thing: network performance issues always have a root cause. Maybe your VoIP calls keep cutting out. Maybe cloud apps take forever to load. Or maybe your team complains about "the network being slow" — again. The problem? Networks don’t slow down for no reason.

A while ago, your company chose a network monitoring tool that worked perfectly — back when most employees worked in the office, networks were centralized, applications ran on-premise, and "the cloud" was just a buzzword.

Zoom has become a lifeline for remote work, virtual meetings, and online collaboration. But even the best tools can crumble when network performance takes a hit. For remote users, nothing is more frustrating than a Zoom call that freezes, lags, or drops mid-conversation. The truth is, most Zoom (or AWS because Zoom is supported by AWS) performance issues aren’t caused by the platform itself — they’re rooted in network problems.

Imagine you're on an important Zoom call, and suddenly, your voice starts cutting out, or your video freezes mid-sentence. Frustrating, right? One of the sneaky culprits behind this issue is outbound packet loss, when data packets leaving your network never make it to their destination. Outbound packet loss can wreak havoc on voice calls, video meetings, online gaming, and cloud apps, making everything feel laggy or unresponsive.

If you’ve ever found yourself asking questions like: Why is my Internet acting weird? What is going on with the Wi-Fi? Is the network down for anyone else? Is everything down? Why is there weird behaviour with Teams and Outlook? When there is a network outage, what EXACTLY does that mean? How to troubleshoot/diagnose cause of Internet outages? How to tell if Internet outage is ISP or issues with my network? Why do I have intermittent Network Outages consistently lasting 30 seconds?

Traditional centralized networks are a thing of the past—distributed networks have taken over. Why? Because they’re built to handle today’s cloud-based services and SaaS apps way more effectively. In a world where businesses operate across the globe and data moves in real time, distributed networks have become the foundation of modern IT.

Welcome to the world of networking, where seamless connections keep businesses running smoothly. Today, we’re diving into a common but often misunderstood issue: jitter. You might be wondering, what exactly is jitter? Simply put, it’s the variation in packet arrival times that can cause choppy video calls, laggy VoIP conversations, and disrupted online experiences.