Operations | Monitoring | ITSM | DevOps | Cloud

Latest Posts

Microsoft CrowdStrike Outage: Navigating the Top Three Risks of Cloud Dependence

Today, cloud computing has become the backbone of modern business operations. Companies across the globe rely on cloud services for computing, networking, storage, cybersecurity, and their day-to-day operations. However, the outage involving Microsoft and CrowdStrike has underscored vulnerabilities and risks associated with dependence on the cloud.

The Unreasonable Effectiveness of Simplicity in IT Operations Strategy

A constant challenge in business is aligning stakeholders, customers, and employees behind a single mission. Carefully crafted plans often fail spectacularly as a result of complexity. Some of these efforts fail slowly; some even before execution begins. Especially when collaboration is important, simplicity can make challenging work innately more understandable, measurable, and engaging.

Embark on the Observability Journey

With the advent of byte code instrumentation (BCI) in 2008, application performance management took a giant leap in what is known as "inside-out monitoring," that is, monitoring from inside the application. Before that, application monitoring was largely limited to tracking CPU, memory, disk, and process availability. BCI offered new opportunities in terms of how applications could be monitored and what could be monitored from an application performance perspective.

Establishing End-to-End Visibility in SD-WAN Environments with DX NetOps

The move to software-defined wide area networks (SD-WAN) is happening rapidly, and on a large scale. However, many network operations teams are struggling to contend with the monitoring implications of these technologies. In this post, I’ll outline the visibility gaps posed by SD-WAN, and I’ll detail how DX NetOps by Broadcom addresses these gaps.

Ensure Full Stack Observability of Symantec SiteMinder with DX Application Performance Management

When an application breaks and we hear things like, “My login is not working,” or “The web app is slow,'' more often than not SiteMinderTM seems to be in the line of fire. However, in my experience, it has usually been a third-party or other configured item like firewall rules that have turned out to be the culprit. Now I am not saying that it is never SiteMinder. Potentially the issue could be anywhere, but I guess the bigger question here is how do we prove it one way or the other?

Monitoring and Optimizing the Experience of Remote Customer Care Agents

For network operations teams, having remote employees out of sight doesn’t mean they can be out of mind. This is particularly true for remote employees who directly support and interact with customers. In many industries today, organizations may have a significant percentage of employees working in some type of remote fashion, including those who deliver customer-facing services.

Lessons From Our Fathers: On Network Operations Tools and Expertise

“It’s the network again.” That is what most people think of when they experience degradation in their digital interactions. Whether it’s an app that won’t load, a 404 error, or garbled speech in a streaming conversation—the network’s reputation always seems to take a hit when things go wrong. Battling this perception with facts is essential. This requires knowing what’s up, what’s down, and what’s affected.

WAN Management: Optimize User Experience and Maximize Cost Savings

For IT operations teams running modern networks, the work can be challenging and thankless. These teams don’t ever receive congratulatory messages from executives when a video conference operates flawlessly—they only hear complaints when those sessions are problematic.