Business-smart customization comes down to one simple equation: Will customization deliver business value that is greater than the cost to maintain it? Excessive customization can complicate your upgrade and bog down the user experience. Discover how you can avoid customization pitfalls and adhere to technology best practices.

Join Glen Kaminski, Sr. Research Manager, Best Practices – Customer Success at ServiceNow and team as they share a step by step guide to ensuring your customization and configuration is tied to validated business needs.

Topics include:

• Stages for achieving business-smart customization
• How to meet demands for customization and configuration
• Guidelines for defining customization that delivers business value