Operations | Monitoring | ITSM | DevOps | Cloud

Choosing the right software vendor is about more than features, it’s about confidence. In this video, we explain what SOC 2 Type II certification is and why it matters when you’re trusting a platform with your operations and data. Alloy Software has completed an independent SOC 2 Type II audit. You don’t need to take our word for it — our security has been validated by an independent auditor. What this means for Alloy Software customers: your data is protected by verified practices for security, availability, and confidentiality, backed by a recognized industry standard.

AI can significantly improve digital experiences when integrated into workflows. This proactive approach helps address issues and allows employees to focus on innovation. However, successful implementation requires strong foundations and rebuilt workflows. Many AI projects may fail, with predictions that 40% of generative AI initiatives will be canceled by 2026 due to misunderstandings. Clear objectives are essential to ensure AI is not pursued for its own sake.

RFP processes involve more than just pricing; they emphasize support, customer service, and partnership. Companies evaluate solutions by considering features and integration. Ivanti stands out by offering comprehensive solutions that adapt to business needs, prioritizing client feedback and future planning to build strong partnerships.

Mozilla releases Firefox 1.45, fixing 16 vulnerabilities, while the older ESR version 15.30 addresses four. Adobe updates critical vulnerabilities in InDesign, Photoshop, and Illustrator. Microsoft also updates various Office versions, tackling critical vulnerabilities and known issues in SharePoint and SQL Server. This month sees a decrease in overall vulnerabilities, emphasizing the importance of keeping applications updated.

No more fixing the same issues again and again! The AI Assistant jumps in like a tireless first-line teammate, instantly providing the right solution. You choose whether it uses your internal knowledge, public resources, or both. See how easy it is to let AI handle recurring support issues, so your IT team can focus on bigger things. In this video, we used gpt-4.1 for completion and text-embedding-3-large for embeddings.