Operations | Monitoring | ITSM | DevOps | Cloud

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Why 76% of AI agent pilots stall, and how your Agentic ITOps pilot can avoid the same fate

Oct 21, 2026 By Sam Osborn In BigPanda
The debate is no longer whether AI belongs in ITOps; it’s about how quickly it can be implemented, how to measure it, and who’s accountable when it acts. And although IT leaders across industries are scrambling to integrate agentic AI into their operations, those deployments are facing serious challenges. A new Harris Poll survey of more than 300 U.S. data and AI decision-makers puts a number on the problem.
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BigPanda has been recognized as a Niche Player in the 2026 Gartner Magic Quadrant for AI Applications in IT Service Management report

Oct 15, 2026 By Rob Pickering In BigPanda
On August 17, Gartner placed BigPanda in the Niche Players quadrant of the 2026 Gartner Magic Quadrant for AI Applications in IT Service Management (ITSM). It’s our first time on this MQ, after an honorable mention last year. I’m glad we’re there, and I want to explain why a company that doesn’t sell an ITSM platform reads that as a strong result.
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When five agents are looking at the same IT incident, which one makes the decisions?

Oct 15, 2026 By Rob Pickering In BigPanda
It’s 2:14 am, and checkout latency at your largest retail store has tripled. Your observability platform’s agent has already posted to Slack that there is a connection pool exhaustion on the orders database, with a link to the trace. Your cloud provider’s agent reports a degraded network path in one availability zone. The AI SRE tool one of your product teams adopted last spring points to a deploy that went out at 1:50.
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Building Reliable IT Infrastructures

Oct 9, 2026 By Sam Osborn In BigPanda
Downtime is expensive, and it’s getting harder to avoid. Every year, enterprise IT environments grow more distributed, dynamic, and difficult to maintain with legacy tools and manual processes. With unplanned outages costing enterprises nearly $25,000 per minute, establishing and maintaining a resilient IT infrastructure is essential. Enterprises have already invested heavily in resilient architecture.
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BigPanda Analytics: AI-driven insights and faster answers across all your ITOps data

Oct 1, 2026 By BigPanda In BigPanda
See how BigPanda Analytics turns IT operations analytics into instant answers, no hand-built reports required. IT leaders are used to waiting on a report someone on the ops team had to hand build, and every follow-up question starts the cycle over again, while the business keeps moving. This demo shows how IT executives get direct access to IT operations analytics: prebuilt dashboards, AI-powered insights, and a natural language research tool that answers questions in real time.
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