Operations | Monitoring | ITSM | DevOps | Cloud

Handling client calls when a third-party vendor has an outage - this will sound familiar if you are a managed service provider (MSP). Your first instinct would be to check if the vendor's status page or social media handle shows anything, or check crowdsourced websites like Downdetector. Or even ask your client to check themselves. These approaches do not scale when you have more than a few clients, many vendor status pages to check, and clients with different stacks.

IncidentHub's latest product update includes private status ingestion for Microsoft Azure and Microsoft 365, a simpler UI for alerts configuration, an option to disable the public status page, and a better looking status page layout. Plus, support for more vendors (1070+ and counting). As always, I am grateful to all our customers and beta testers who have shared their feedback which has made IncidentHub better.