Incident updates on the public status pages of your cloud providers are often the first indication that they might have an outage. Providers also post updates about upcoming and ongoing maintenance on their status pages. Thus, monitoring your cloud status pages becomes crucial to your business operations. This article will guide you through the process of effectively monitoring such status pages.

Staying on top of your third-party Cloud and SaaS service outages is crucial to maintain the reliability of your own applications. If Discord is your communication tool of choice, you can keep up with such incidents by pushing these events to a Discord channel. Discord webhooks allow external applications to send messages to specific channels within a Discord server. This article describes how to integrate Discord as a channel in your IncidentHub account using webhooks.

Modern businesses depend heavily on Software as a Service (SaaS). Almost all aspects of business operations - accounting, HR, payroll, marketing, IT, sales, support - depend on one or more SaaS applications. SaaS is not limited to being used by software development teams. Given this dependency on SaaS applications, their uptime becomes tightly tied to a business's uptime. Any SaaS downtime can affect both a business's daily operations as well as the user experience.

A recent question in an SRE forum triggered this train of thought. I've paraphrased the question to reflect its essence. There is plenty to unravel here. My first reaction to this question was that the SRE who posted this is in a difficult place with systemic issues.