Read any IT blog or article; chances are digital transformation is mentioned. But here's the thing - everyone talks about the need for it, but how do you get started? How do you make sure it actually delivers value to your business? The reality is that many projects fail due to scope creep, resistance to change, or unforeseen costs. In short, for your initiative to be effective, first you need to understand what the process encounters. And then you must have a solid plan to follow.

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.

The IT Consulting and Research firm Gartner recently published the first edition of their 2024 Market Guide for IT Service Management (ITSM) platforms. InvGate Service Desk was recognized as one of the representative vendors. The document, created by analysts Rich Doheny and Chris Matchett, aims to provide organizations with a thorough understanding of the industry, and help them better comprehend how ITSM can be aligned with their business objectives.

December is here, and with it come the latest InvGate Service Desk and Insight updates. We close 2023 with some big news and awaited capabilities to expand our users’ power over their IT operations, support informed decision-making (even more), and contribute to a smooth user experience. But before we start, make sure to take a look at this article, where our Director of Product Management wrapped up our products’ main developments and hinted at what the 2024 roadmap will look like.

Your IT Asset Management (ITAM) practice is not immune from the current corporate focus on IT optimization, that includes both asset utilization and ITAM operations. This, along with increasing technology complexities on the radar, are influencing many of the ITAM trends for 2024. So, where is everything heading towards?