Help Desk Automation: How-to And Why
What approaches exist, and how to use automation to benefit the overall business processes.
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Find Any Setting in Seconds #admin #search
Find any admin setting instantly! With Smart Search, locate where to manage users and roles, set branding, tweak specific workflows, or adjust any other setting in your Alloy Navigator -- in seconds. Perfect for admins who want full control right from their browser and love speed. Admin Search and other great features arrived in the Fall 2025 release of Alloy Navigator, for both Enterprise and Express editions.
Major Incidents Management in ITIL 4: How to Handle the Chaos
Find a balance of speed, teamwork, and learning to turn outages into resilience.
AI Help Desk in 2026: What is it Capable of?
What features an AI help desk includes now or will include in the nearest future. And how it helps us run IT support.
Alloy Navigator 2025: The Fall Release is Here!
The new major update brings powerful (and stunning!) analytics, makes collaboration and communication easier than ever, and takes AI tools to a whole new level. Meet the new Alloy Navigator, designed to make your work easier and more fun! Let’s explore the key features of this release.
Alloy Navigator 2025 Fall Release: Highlights
See the highlights of the latest release of Alloy Navigator, the all-in-one ITSM and ITAM solution. This major update delivers stunning analytics, enhances collaboration and communication, and takes AI tools to a whole new level, making your IT faster, smarter, and more efficient!
Design Dashboards Your Way #reporting #itsupport
Dashboards are now adaptable—not just for admins, but for anyone. Build your own workspace by choosing which widgets to display, arranging them to fit your flow, and deciding who gets to see them. Whether you prefer a personal overview or a shared team snapshot, your data stays clear, relevant, and uniquely yours. Ideal for IT professionals and teams who want flexible, goal-focused visibility across every project or department.
Analytics Made Easy #analytics #helpdesk
See your IT data come alive! With Interactive Analytics in Alloy Navigator, spot trends, track SLAs, monitor team performance, and share interactive charts instantly—making IT decisions faster and smarter. Perfect for IT teams and help desks who want fast, clear, and interactive reporting. Interactive Analytics and other great features are coming in the Fall 2025 release of Alloy Navigator.
Help Desk Reporting in 2025: Tips & Tricks
Do you create reports yourself or rely on others to provide them? Regardless of your role at the IT support desk, reports play a crucial role. They help teams monitor performance, identify trends, and improve service quality. Let’s take a look at the reports you’ll need in 2025.