Operations | Monitoring | ITSM | DevOps | Cloud

In the telecom industry, leaders are under pressure to deliver more—more capacity, more agility, more reliability—while managing rising complexity with fewer resources. The network is the circulatory system of the modern telco, yet it’s still often operated like a patchwork of manual roads, each requiring constant human intervention. This model worked when traffic was predictable and growth was linear.

Imagine pulling up to a gas pump, inserting your credit card, and having the display on the pump say “denied”. You call your credit card company, and they say, “Oh, we don’t know, maybe it’s the merchant’s fault, or the card reader is bad…, we can look into it and get back to you in a few weeks.” Most of us would be pretty upset with that response.