When we introduced ‘remote actions’ in 2012, i.e. the execution of IT automation tasks from your smartphone, we aimed at empowering the mobile (IT) workforce of the future. We aimed at relieving IT people from being bound to their desks, notebooks and PCs.

ITIL incident management aims to manage the lifecycle of all incidents. And the simple goal is rapid response and resolution, hence IT uptime, as modern IT is the backbone of a rapidly growing number of processes. Enterprise Alert is the perfect tool to accelerate and mobilize critical parts of the incident management process. It has a significant impact on the effectiveness and efficiency of handling time-sensitive and major incidents.