In this blog post series, I’ve explored the relationship between observability and a set of software delivery lifecycle practices that help organizations adopt DevOps practices and change their ways of working from being project centric to product-centric. I started with Site Reliability Engineering, then considered Value Stream Management (VSM) and finish with this post on Continuous Integration and Delivery (CI/CD). Defining Continuous Integration

Fiserv, the Fortune 500 payments and financial technology provider, needed to streamline and automate its IT incident management process to detect and fix issues earlier and more quickly. The incident management workflow was complex, primarily because mergers and acquisitions over the years had made Fiserv’s IT environment very heterogeneous. “The challenges we were facing were enormous,” IT Director Chris Kreps says.

A fireside chat to discuss use cases and deployment tips for AIOps with observability generated a stream of compelling questions from attendees, which the Moogsoft hosts answered with depth and expertise. Combining AIOps analysis with detailed observability data is key for DevOps and SRE teams to attain continuous service assurance, so Moogsoft just published a new ebook about this topic titled “Observability with AIOps For Dummies.”