In the world of IT operations and infrastructure management, the year 2019 was full of jaw-dropping deals in the startup community and notable strategy shifts among the major cloud and tech players. Suffice to say that CIOs and VPs of infrastructure are faced with the ongoing challenge of delivering business value and agility amid heightened IT complexity.

The hype has gone off the charts for AI and machine learning tools' potential in IT organizations. It’s time to temper expectations and move towards a sensible adoption path. Artificial intelligence is not fairy dust sprinkled on a data center, despite the enthusiastic proclamations of many IT operations vendors today. A couple of years ago, AI was the bride atop the wedding cake. It was perfect, with promises to render obsolete errors and out-of-control performance issues.

How critical are open source applications for modern application and infrastructure modernization? Red Hat’s The State of Enterprise Open Source report found that more than two-thirds of IT leaders believe that open source software has a very important role to play in the enterprise and 59% of respondents expect to increase their use of open source in the next 12 months.

OpsRamp recently attended the Gartner IT Infrastructure, Operations, and Cloud Strategies Conference, where analysts addressed the future of digital operations management. In the opening keynote, and throughout many of the sessions, Gartner talked about how infrastructure technologies are increasingly becoming disruptive and endemic to business strategy.

The difference between machine learning for business and machine learning for consumers is that for business applications, you must deal with requirements that casual users won’t encounter.

In recent months, the major cloud and tech players have been unfurling their latest products and strategies to win enterprise dollars. One trend that’s catching fire is hybrid infrastructure management: the need to support a mix of on-premises, private cloud, and public cloud resources.

Today on the blog, we feature a conversation with Michael Krigsman, an industry analyst and host of CxOTalk. He has been named a top CIO and IT influencer by several industry organizations. Michael writes extensively on the evolution of customer experience, and why technology is more critical to the delivery of competitive, compelling digital experiences than ever before. MK: Customer experience is a significant driver of revenue over time.

The 2019 AWS annual user conference, re:Invent, didn’t disappoint, with several intriguing announcements from the cloud giant. There was ample focus on Compute, with AWS Outposts and the new Graviton computing instances incorporating the ARM processing framework. There was also a renewed focus on AI and machine learning, as one would expect. Here’s my take on what this year’s show means for people working in IT operations and DevOps:

It’s that time of year again. Forget turkey, cranberries and pesky in-laws: it’s time to get your shopping on. For IT organizations at retailers and e-commerce companies, it’s an exciting time and also one where every detail matters. So far, predictions are robust for sales, with eMarketer forecasting that this will be the first-ever trillion-dollar holiday season in the United States. U.S.

Hypervisor-based server virtualization is widely used in hybrid IT environments for better infrastructure utilization, improved disaster recovery, and considerable cost savings. Given the complexities involved in managing virtualized environments, IT teams need the right insights for virtual resource monitoring so that they can address performance issues quickly.

During October and November, OpsRamp unpacked our Fall Release, issued a new report on modern IT operations, sponsored two Gartner conferences, announced a new VP of Worldwide Channel Sales and received recognition from CRN as a technology innovator. We also published plenty of viewpoints on the future of digital and IT operations management. So, take a break from the Impeachment proceedings and read up on what you missed here!