Operations | Monitoring | ITSM | DevOps | Cloud

Nexthink has long been the leader in Digital Employee Experience (DEX) management, in large part to Nexthink Employee Engagement, a powerful way for IT to communicate timely information, fix issues collaboratively, and understand employee’ experience with technology. Its hyper-targeted campaigns to which employees actively respond, gives IT Leaders and teams the Sentiment context needed to have confidence they are addressing the technology issues employees consider important.

In today's fast-paced IT environments, managing the Digital Employee Experience (DEX) shouldn't require mastering query languages or wading through endless data. IT teams need immediate answers, not more complexity. That’s why we have built Nexthink Assist, our AI-powered virtual assistant in Nexthink Infinity. By leveraging the power of Generative AI (GenAI) and Large Language Models (LLMs), Assist transforms the way organizations manage their DEX.

In the growing DEX industry, we advocate for a predictive approach to digital workplace management. Build processes and systems around the goal of a seamless employee experience, and you’ll deal with fewer IT challenges as a result. However, even the most well-designed system cannot avoid the inescapable impact of technologies greatest foe: human error – as one of our customers, a global technology leader, recently discovered.

According to McKinsey research, 70% of digital transformation projects fail to meet the stated goals. Depending on the reasons for launching a digital transformation project, this failure can lead to loss of productivity, security, profitability, or any other number of costly outcomes. In today’s competitive landscape, businesses cannot afford this failure – and yet it continues. Why?