What is ITIL 4? Everything you Need to Know from Dr. Mauricio Corona

What is ITIL 4? Everything you Need to Know from Dr. Mauricio Corona

Published Apr 11, 2019

Learn from one of the #ITIL 4 architects how this framework of service management best practices will benefit your organization.

ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

Here are some things you’ll learn in the webinar:

  1. How a Service Value System (SVS) can help various components of an organization work together to create value for customers.
  2. Seven guiding principles for building a resilient organization that's able to quickly adapt to changing business needs.
  3. Four dimensions of service management required to take a holistic approach to service delivery.
  4. 34 ITIL management practices that can help you achieve your business goals.

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