Learn from one of the #ITIL 4 architects how this framework of service management best practices will benefit your organization.

ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

Here are some things you’ll learn in the webinar:

1. How a Service Value System (SVS) can help various components of an organization work together to create value for customers.
2. Seven guiding principles for building a resilient organization that's able to quickly adapt to changing business needs.
3. Four dimensions of service management required to take a holistic approach to service delivery.
4. 34 ITIL management practices that can help you achieve your business goals.