How to Build a Service Catalog in Just 4 Steps
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Building a service request catalog is a quick win for your IT support strategy to improve employee experience and reduce agent workload. In this video, we present a simple four-step process for building a service request catalog using InvGate Service Management.
This video shows how to build a service request catalog to:
- Automate request routing. Define request items and categories so tickets can be assigned to the right teams.
- Tailor requests to different users: Organize request items and categories so users can access the services relevant to them.
- Standardize service delivery. Set up consistent request types that support different SLAs, workflows, and reporting needs.
00:00 - Introduction
01:06 - Step 1: Customer segmentation
01:24 - Step 2: Fulfillment teams
01:36 - Step 3: Request catalog items
04:26 - Step 4: Testing the request items
04:39 - Custom request types
06:43 - The self-service portal: Putting all in front of users
For more information, please visit our site at www.invgate.com
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